RETURN POLICY
We understand that there are times you may choose to return items for un-foreseen reasons, we gladly accept returns within 14 days and issue refund for returned items (exclusions applies, please refer below). Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer returns, refund or exchange.
For any returns initiated not due to the Indo Grocery Online mistake, you will be responsible for paying the return shipping cost and also additional shipping cost Indo Grocery Online paid to carrier for the delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Some health and personal care items
* Perishables (Vegetables, Fruits etc) and Frozen items
* Inner wears and leggings
* Same day delivery orders
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Refunds (if applicable)
Once your return is received in good condition, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@IndoGroceryOnline.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Indo Grocery Online.com and send your item to:
Speedway Plaza
40 Route 31
Flemington, NJ 08822
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Speedway Plaza
40 Route 31
Flemington, NJ 08822
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
