SHIPPING POLICY
At Indo Grocery Online we charge only the minimum shipping rate necessary to provide unbeatable products and service on every order.
We also ship most orders via fast UPS Ground or USPS Priority Mail Service and FedEx.
Shipping Cost
*Free shipping on all over the product.
We ship all over USA including Alaska, Hawaii, Puerto Rico, Virgin Islands and Guam. We do not take international orders at this time.
Most continental United States orders are shipped via UPS Ground Service (1-5 business days shipping time). We reserve the right to choose any shipping method (i.e. FedEx, DHL, USPS) to get your order to your doorstep.
Free shipping promotion not applicable for PO Box, APO and FPO addresses. We reserve the right to limit quantities of items based on weight and shipping location.
Please note that UPS will charge a penalty for incorrect shipping addresses.
Please verify that you have entered the correct shipping information, including suite and apartment numbers, or you may be charged a $12.50 penalty imposed by UPS.
Please note that if your package is returned by the shipper as “undeliverable,” you are responsible for both the outgoing and incoming shipping charges, unless the mistake was our oversight.
Order Fulfillment
Please note from time to time product packaging is modified with the resulting changes not immediately updated in the online product photo. The product attributes such as size, quantity, form and/or origin will always be consistent with the online photo and description.
We process, pack and ship all orders within 48 hours of receipt. If there is a problem with your order, someone from our customer service team will contact you immediately.
Out of stock or back ordered items
It is possible that your order may have items that are currently back ordered or out of stock, in such cases it is our policy to ship out comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.
If you do not want any substitutes, kindly leave a note to that effect in your order instructions or once you receive our message you have 24 hours to let us know that the changes are not to your liking. If alternatives are not suitable, we can refund the missing items instead.
Indo Grocery Online Substitution Policy
- Indo Grocery Online will refund the item value if no substitution is found.
- Indo Grocery Online will substitute at no additional cost to customer with higher value or larger quantity item if the exact item was not found.
- Indo Grocery Online will substitute with another brand of higher value or larger quantity when the ordered brand is not available
- Note: We have no affiliation with any brand and we don’t swap items to promote one brand over another.
- We love our customers and would be happy to refund for any inconvenience caused due to this substitution policy.
